Contributors
Founder and Chair – LMFC
Vice Chair – LMFC
President and CEO – LMFC
President & CEO – The Bank of Holland
SVP of Shared Services - LMFC

Hear from the founder of Lake Michigan Financial Corporation, Rich Lievense, and his insight on what this blog encompasses.

 

People often confuse leadership and management. Mr. Komisar believes management is a supervisory role of setting priorities, allocating resources, and directing the execution of a company. Leadership is more forward thinking and more about enabling the organization by empowering individuals, developing the right people, strategically thinking about opportunities, and driving alignment in the company. What is your role in your business and which better describes you? To which do you aspire?
 

 

Most great ideas for enhancing corporate growth and profits aren’t discovered in the lab late at night, or in the isolation of the executive suite.  They come from the people who fight the company’s battles, who serve the customers, explore new markets, and fend off the competition.  In other words, the employees.  Are you listening to them?

Read more article: Who Has Innovative Ideas? Employees. from the Wall Street Journal.

A popular buzzword in business is ‘delighting your customers’.  We talk about it at the bank all the time.  The attached article advances an argument that the key to winning customer loyalty is simply solving their problems. This idea makes sense to me and may have application to your business. 

A popular buzzword in business is ‘delighting your customers’. We talk about it at the bank all the time. The attached article advances an argument that the key to winning customer loyalty is simply solving their problems. This idea makes sense to me and may have application to your business. 

 
Read more article: Stop Trying to Delight Your Customers from Harvard Business Review (Subscription required to view full article).
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